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MHSA

MHSA Annual Updates

WET Plan Documents

Capital Facilities and Technology Needs Project Proposal Documents

Stakeholder Documents


CSS Documents


FSP Documents


Housing Documents


PEI Documents


Innovation Documents


To send any questions or comments regarding Tri-City's New Innovation Plan This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

HIPAA

In 1996, the Health Insurance Portability and Accountability Act (HIPAA) was enacted by US Congress to bring about health insurance reform and to ensure that patient health information is not used for any unintended or unauthorized purpose.  As part of HIPAA's implementation, any organization providing health-related services that exchanges patient health information electronically must provide its clients with a document that states how the information may be used and their rights concerning its use.  That document is called the Notice of Privacy Practices, and is available by clicking the link below:

Tri-City Mental Health Center Notice of Privacy Practices

HIPAA Privacy Complaints Form

Consumer Rights

Complaints & Grievances

Consumers who are not satisfied with the services they are receiving are encouraged to let a Tri-City staff member know. The staff will work with the consumer to solve the problem. The consumer will continue to receive the same services, if you choose, while your problem is being resolved. The consumer will not be subject to any penalty for filing a complaint or grievance.
 
Tri-City has a Complaint Process and a Formal Grievance Process.
The consumer may also ask to speak to the Complaint Representative.

Complaint Representative: Elizabeth Owens
Phone: (909) 784-3022
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
 
View the Beneficiary / Client Problem Solution Guide - English in PDF format.
View the Beneficiary / Client Problem Solution Guide - Spanish in PDF format.