General Documents

The TCMHS QI Work Plan Goals for FY 14-15 focus on monitoring access to services for target populations, service delivery capacity, timeliness of services provided, language needs to clients, client satisfaction with the services received, the quality of services provided, and other areas of quality improvement as identified by TCMHS.

The following report provides the QI Work Plan goals and evaluation summary on the progress made by TCMHS in reaching each goal. Please click on this link to access the report: Quality Improvement Work Plan

Complaints & Grievances

Consumers who are not satisfied with the services they are receiving are encouraged to let a Tri-City staff member know. The staff will work with the consumer to solve the problem. The consumer will continue to receive the same services, if you choose, while your problem is being resolved. The consumer will not be subject to any penalty for filing a complaint or grievance.
Tri-City has a Complaint Process and a Formal Grievance Process.
The consumer may also ask to speak to the Complaint Representative.

Complaint Representative: Natalie Majors-Stewart
Phone: (909) 784-3185
View the Beneficiary / Client Problem Solution Guide- English in PDF format.
View the Beneficiary / Client Problem Solution Guide- Spanish in PDF format.