Supplemental Crisis Services (SCS) are after-hours clinical support available to any resident in Claremont, La Verne and Pomona who is not enrolled in formal treatment services at Tri-City. The trained and experienced therapists who staff this crisis response line are available afterhours and on weekends. If you are experiencing significant emotional distress and need assistance during these hours, please call (909) 623-6131.
During Tri-City business hours, and on a walk-in basis only, Supplemental Crisis Services also provide crisis evaluation and intervention for persons in the Tri-City area who are not enrolled in formal treatment services. Staff trained in crisis assessment and intervention are available to assist persons experiencing significant emotional distress during business hours at Tri-City’s Adult Services clinic.
Supplemental Crisis Line
Call (909) 623-6131
Monday – Friday 8:00 PM - 4:00 AM
Saturday 8:00 PM – Monday 4:00 AM
For life-threatening emergencies, call 911.
Crisis Walk-In and Assessment (Available to All Ages)
Adult Services Clinic
2008 N. Garey Ave, Pomona, CA 91767
Monday – Friday 8:30 AM - 4:00 PM
INTENSIVE OUTREACH & ENGAGEMENT TEAM
Get help wherever you are.
An adjunct service to Supplemental Crisis Services, the Intensive Outreach and Engagement Team (IOET) is a unit of experienced mental health professionals capable of responding to requests for assistance and intervention with any mental health crisis or concern. The goal of the IOET is to assist an individual in identifying any needs, provide support to family members/support system and remove barriers to accessing services. Through close coordination and consultation with community providers, law enforcement and hospitals, our mobile team is able to safely connect an individual to the care they need and reduce emergency room visits and arrests due to a mental health crisis.
We support individuals wherever they are and help them reach their goals for recovery. The IOET is prepared to travel to any location in Pomona, La Verne and Claremont, whether it is in a home, school, shelter, hospital or other community setting. Our highly trained team offers free outreach and support for:
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- Emotional distress or trauma
- Anxiety and depression
- Feeling hopeless or helpless
- Drug or alcohol abuse
- Thoughts of harm to self or others
- Hallucinations and delusions
- Crisis intervention
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While our main mission is to provide help and support during times of distress, the IOET is also proactive in raising community awareness of mental health issues and how we can assist individuals in their path to recovery. We outreach daily in the community, and are available for consultation to interested community members and agencies throughout Tri-City’s service area.
Frequently Asked Questions
If you or someone you know is experiencing a mental health crisis, please call (909) 623-6131 for IOET support. For life-threatening emergencies, call 911.
Any person within the cities of Claremont, La Verne and Pomona who is in need of mental health support and is not yet enrolled in formal services with Tri-City Mental Health Services.
The IOET will respond within 24 hours to an outreach referral. Depending on the need, our trained staff will provide:
- Assessment: We will meet with you to assess the situation and your needs, and work to identify solutions to the challenges you are experiencing.
- Intervention: We will use brief, therapeutic interventions to stabilize the situation or crisis. If psychiatric or medical hospitalization is needed, we will connect you to immediate help and continue to work with you to provide support. We want to build on your strengths, keep you safe and help you regain control.
- Referral: We’ll help you take steps to receive the care you need, at your pace. Our team can safely connect you to treatment services for ongoing mental health support and/or community resources to meet your current need.
- Follow-up: We will follow-up with you to ensure a smooth transition to any support or services that you are receiving.