Tri-City Mental Health strives to provide outstanding service to the diverse communities of Claremont, La Verne and Pomona. The following Operations departments provide essential services and infrastructure to enhance the quality of care provided by Tri-City.

Facilities
Alex Ramirez, Facilities Manager

The Facilities Department is responsible for the day-to-day safety, security and maintenance of all of Tri-City locations. The department maintains the physical facility and grounds in good condition to ensure the safety and wellbeing of the consumer, staff and visitors. Department responsibilities include:

• • • Security Guards - Security guard services are provided to ensure a safe and secure facility for all.
    • Fleet Management - Maintain Tri-City owned vehicles to ensure all are safe to operate.
    • Cleaning Services - Ensure each location is cleaned to set standards.
    • Cal/OSHA: Ensure compliance with Cal/OSHA standards and local building codes.

Support Systems
Jude Ann Catayong, Support Systems Manager

The Support Systems department is responsible for providing quality administrative services and support to Tri-City staff and clients alike. Department responsibilities include:

• • • Switchboard/Operator - Functions as the central call center for internal and external calls, including monitoring main agency fax line
    • Front Desk - Provides support to staff and visitors/clients that walk into Tri-City clinics. Additional duties include scheduling all psychiatry appointments; accept client service and housing payments; make room reservations and disburse use of agency vehicles.
    • Medical Records - Ensures all client records are maintained and comply with policies and procedures of Tri-City and governing entities. This team also processes all filing and scanning of documents into the Electronic Health Record system and processes Requests for Release of Information.