Effective as of: January 29, 2020

Tri-City Mental Health Services (“Tri-City”) is committed to protecting your privacy. This Privacy Policy describes how and why we collect information from you or about you through our website at tricitymhs.org (our “Website”), how we might use or disclose this information and how you may update or delete certain information about you from our system. The words “you” and “your” herein refer to each Website visitor or user and “we,” “us,” and “our” refer to Tri-City. Please note that, unless we define a term in this Privacy Policy, all capitalized terms used herein have the same meanings as in our Terms of Use. Please therefore make sure that you have read and understand our Terms of Use.

By accessing, browsing, and/or using the Website, you are deemed to have accepted the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use the Website.

Note that this Privacy Policy does not apply to policies and practices related to the collection and use of protected health information (PHI). Those policies and practices can be found in our Notice of Privacy Practices.

We may revise this Privacy Policy from time to time. If we make significant changes to this Privacy Policy, we will post the revised Privacy Policy here. Each version of this Privacy Policy will be identified at the top of the page by its effective date.

There are two types of information we may collect – personal information and anonymous information.

 

COLLECTION AND USE OF PERSONAL INFORMATION

When you visit our Website, we will not collect any personally identifiable information about you except as set forth in this Privacy Policy.  We will collect only that information that we think is necessary for our legitimate interests consistent with programs and services offered by Tri-City. Such information may include personally identifiable information such as your e-mail address, name, home or work address, telephone number, and such other personally identifiable information which you provide to us to participate in programs or services we offer or which may be offered through third parties (collectively, “Personal Data”).

Some reasons you may choose to provide Personal Data are to complete forms or surveys, create accounts, make payments, or to apply for a job. Our Website contains forms through which users may request information or supply feedback. In some cases, Personal Data is required so that we can provide the requested information. Though providing Personal Data in connection with customer feedback provided through our Website is completely optional, you may choose to provide your name and contact information to facilitate any requested follow-up. Should you provide such Personal Data, it will be shared only with employees that need it to respond to questions.

We may also use Personal Data to provide you information that we believe may be of interest to you, such as newsletters or information about the services that we offer. You may opt out of receiving such information as described more fully below. Note that you are able to visit our Website without providing Personal Data, but it may be required to fully participate in certain beneficial services like the ones mentioned above.

We may also collect information about your computer hardware and software that does not reveal your Personal Data. This information can include your IP address, browser type, domain names, access times, and referring website addresses. We collect this data automatically to help us administer and improve your experience with the Website, to understand how visitors are using the Website, and to perform statistical analysis (e.g., monitoring traffic flow to and from the Website). It may also be used to measure the popularity of services and programs that we offer.

 

Cookies:

“Cookies” are text files that a web server places on your computer or device to help the web server keep track of information related to your use. Cookies cannot be used to run programs or deliver viruses to your computer and they are not linked to any Personal Data.

One of the primary purposes of cookies is to personalize your experience when interacting with the Website. For example, if you register with a Tri-City service through the Website, a cookie helps the web server to recall your specific information on subsequent visits. When you return to the Website, the information you previously provided can be retrieved, so you can easily use the features that you customized. Cookies also help us to track traffic patterns as noted above to help us improve the Website.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to prevent the acceptance of cookies and cookies may be deleted at any time. Note that rejecting cookies may prevent you from using certain features of our Website. The “Help” section located in the toolbar of most web browsers will provide instructions for disabling the acceptance of cookies.

 

Third-Party Links:

Our Website may contain links to sites that are not operated by Tri-City. You may be asked by those sites to provide Personal Data or to release information you may have provided on our Website. You are not required to provide or release any Personal Data. We may also allow certain “widgets” (i.e., social share buttons) on our Website to allow users to easily share information to social media or other platforms. The third parties that own these widgets may have access to information about your browsing history on websites where the widgets are placed. We encourage you to review the privacy policies of any third-party websites you choose to link from our Website or social media platforms so that you can understand how those websites/platforms collect, use, and share your information. Tri-City does not control, and is therefore not responsible, for the privacy policies or other content on third-party websites or social media platforms.

SOCIAL MEDIA SITE (SMS) POLICY

General Policy: Tri-City Mental Health Authority (TCMH) manages this Social Media Site (SMS)/Facebook page to provide a forum for improving communications with our employees and the general public. This account is not monitored 24/7; please call our main line at (866) 623-9500 for information and support.

This SMS policy is subject to amendment or modification at any time to ensure the SMS's continued use is consistent with TCMH policy and legal requirements.

Opinions expressed by visitors to the page(s) do not reflect the opinions of TCMH. Posted comments will be monitored and TCMH reserves the right to remove obscenities, off-topic comments, personal attacks and any comments that are not consistent with the policies of TCMH or the law.

Posting Policy: This is a moderated SMS and TCMH will review all comments before posting them. TCMH will not post comments that are deemed to contain offensive, abusive, obscene, threatening or harassing language, personal attacks of any kind, or offensive terms that target specific individuals or groups. TCMH will not post comments that are clearly off-topic, that promote services or products, or promote or oppose any political party, person(s), campaigning for elected office or any ballot proposition.

Links to sites that are deemed irrelevant or unhelpful are viewed as spam and may result in the comment being removed. Communications made through the SMS's e-mail and messaging system will in no way constitute a legal or official notice or comment to TCMH or any official or employee of TCMH for any purpose. The content of all comments are released into the public domain, so do not submit comments that you do not wish to be broadcast to the general public. TCMH does not discriminate against views, but reserves the right to refrain from posting comments that do not adhere to this policy. TCMH will make best efforts to review comments and post them as quickly as possible.

Advertising by SMS Host: Any references to commercial entities, products, services or other non-governmental organizations or individuals that are included in this SMS do not reflect the sponsorship or opinion of TCMH or its officers or employees concerning the significance, priority or importance to be given the referenced entity, product, service or organization. Such references are not an official or personal endorsement of any product, person or service, and may not be quoted or reproduced for the purpose of stating or implying TCMH endorsement or approval of any product, person or service.

 

INFORMATION SHARING AND DISCLOSURE

 

Sharing with Tri-City’s Service Providers:

We may contract with third-party service providers to help us administer our Website and related services. These service providers will only have access to your Personal Data for performing the contracted services and are expressly obligated not to use or disclose your Personal Data for any other purpose.

 

Sharing with Third Parties:

We may share the computer hardware/software data we collect automatically in the aggregate with third parties for quality improvement purposes, research and analysis, and other similar purposes.

We use Google Analytics to understand the way that our Website’s visitors interact with it. We have enabled the following Google Analytics advertising features: Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting, and Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On. You can find additional information regarding the Google Analytics Opt-Out Browser Add-On at https://tools.google.com/dlpage/gaoptout. 

Disclosure for Legal Purposes:

We may use any collected Personal Data to contact users in connection with their inappropriate use of our Website, noncompliance with our Terms of Use, or in connection with a complaint another user has filed about their use.

We may also disclose any information to another party (e.g., law enforcement or government officials) to comply with legal requirements, court orders, or government agency requests, to the extent permitted by law; to protect the rights and safety of any third party, user, or the public; to stop any activity that we consider illegal or unethical; or, to the extent required or allowed by law, in connection with a corporate transaction, such as a merger, divestiture, consolidation,  or asset sale; or in the event of bankruptcy, to the extent any of such disclosures are permitted by law.

 

DO NOT TRACK SIGNALS

“Do Not Track” signals are requests by web browsers to disable a web application’s tracking of website or cross-site traffic. California law requires us to disclose how we respond to such Do Not Track signals. Our Website does not have the capability to respond to any Do Not Track configuration set in your web browser, so we do not disable tracking or take any other action in response. 

 

CHILDREN’S PRIVACY

Our Website is not directed to or intended for children under the age of 13 and we do not knowingly collect personal information from such children without parental consent. If we find out that we have inadvertently collected personal information from a child under the age of 13, we will take steps to remove such information from our systems. If you are under the age of 13, please consult a parent or guardian for help.

 

OPT-OUT

As noted previously, we may send you free newsletters and/or promotional information about services that we provide at Tri-City. When you receive such communications from us, you will have the opportunity to “opt out” by following the unsubscribe instructions provided in the email you receive.

 

NOTICE TO CALIFORNIA USERS AND RESIDENTS

Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: If you have a question or complaint regarding our Website, please send an email to webmaster@tricitymhs.org. You may also contact us by writing to Privacy Officer at 1717 N. Indian Hill Blvd, Suite B, Claremont, CA 91711. California residents may reach the Consumer Information Center of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, California 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask for a notice identifying the categories of Personal Data that we share with certain third parties for direct marketing purposes under certain circumstances and providing contact information for such third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: Privacy Officer at 1717 N. Indian Hill Blvd, Suite B, Claremont, CA 91711.

 

CHANGING OR DELETING PERSONAL INFORMATION

If you wish to update, delete, or correct any Personal Data you have provided through our Website, you may:

• •  Send a written request to: Privacy Officer at 1717 N. Indian Hill Blvd, Suite B, Claremont, CA 91711
  •  Send an electronic request to: webmaster@tricitymhs.org
  •  Call (909) 784-3297 to submit a verbal request.

 

OTHER QUESTIONS OR COMMENTS

If you have any questions about this Privacy Policy, or any questions or concerns about our collection, use, or disclosure of your Personal Data, please contact us using any of the methods listed immediately above.