Your Rights

Tri-City Mental Health encourages respect for the personal preferences and values of each individual. It is our goal to ensure that your rights as a client are observed and to act as a partner in your decision making process.

Each client of Tri-City Mental Health has the right to:

• • • Receive the best possible service regardless of race, color, sex or sexual preference, age, handicap, national origin, religious or political affiliation.
    • Be fully informed, prior to becoming a client, of the services available and related charged for services.
    • Be free to choose providers and to request change of providers.
    • Be assured confidentiality of records and to approve or refuse their release to any individual outside the agency, except as required by law.
    • Refuse services, including medication, to the extent permitted by law and to be informed of the consequences of such refusal.
    • Be free from all forms of sexual harassment and sexual contact from other clients, staff, or other individuals associated directly or indirectly with Tri-City Mental Health Services.

Feedback and Problem Resolution
Consumers who are not satisfied with the services they are receiving are encouraged to let a Tri-City staff member know. The staff will work with the consumer to solve the problem. The consumer will continue to receive the same services, if you choose, while your problem is being resolved. The consumer will not be subject to any penalty for filing a complaint or grievance.

 
How do I start the problem resolution process?
Tri-City has a Complaint Process and a Formal Grievance Process. The consumer may also ask to speak to the Complaint Representative. If you do not get your problems resolved with the Complaint Process, a Formal Grievance Process is available to you. To start the Grievance Process, please complete the Beneficiary/Client Problem Solution Guide.