Get help wherever you are.
An adjunct service to Supplemental Crisis Services, the Intensive Outreach and Engagement Team (IOET) is a unit of experienced mental health professionals capable of responding to requests for assistance and intervention with any mental health crisis or concern. The goal of the IOET is to assist an individual in identifying any needs, provide support to family members/support system and remove barriers to accessing services. Through close coordination and consultation with community providers, law enforcement and hospitals, our mobile team is able to safely connect an individual to the care they need and reduce emergency room visits and arrests due to a mental health crisis.
We support individuals wherever they are and help them reach their goals for recovery. The IOET is prepared to travel to any location in Pomona, La Verne and Claremont, whether it is in a home, school, shelter, hospital or other community setting. Our highly trained team offers free outreach and support for:
- Emotional distress or trauma
- Anxiety and depression
- Feeling hopeless or helpless
- Drug or alcohol abuse
- Thoughts of harm to self or others
- Hallucinations and delusions
- Crisis intervention
While our main mission is to provide help and support during times of distress, the IOET is also proactive in raising community awareness of mental health issues and how we can assist individuals in their path to recovery. We outreach daily in the community, and are available for consultation to interested community members and agencies throughout Tri-City’s service area.
Intensive Outreach and Engagement Team FAQs
How can I request assistance from the IOET?
If you or someone you know is experiencing a mental health crisis, please call (909) 623-6131 for IOET support. For life-threatening emergencies, call 911.
Who can use IOET services?
Any person within the cities of Claremont, La Verne and Pomona who is in need of mental health support and is not yet enrolled in formal services with Tri-City Mental Health Services.
What to Expect
The IOET will respond within 24 hours to an outreach referral. Depending on the need, our trained staff will provide:
- Assessment: We will meet with you to assess the situation and your needs, and work to identify solutions to the challenges you are experiencing.
- Intervention: We will use brief, therapeutic interventions to stabilize the situation or crisis. If psychiatric or medical hospitalization is needed, we will connect you to immediate help and continue to work with you to provide support. We want to build on your strengths, keep you safe and help you regain control.
- Referral: We’ll help you take steps to receive the care you need, at your pace. Our team can safely connect you to treatment services for ongoing mental health support and/or community resources to meet your current need.
- Follow-up: We will follow-up with you to ensure a smooth transition to any support or services that you are receiving.